TERMS AND CONDITIONS
Last Updated: October 26, 2021
- Contractual relationship
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.
By accessing and using the Services, you agree to be bound by these Terms which establish a contractual relationship between you and ProvencePrivateTour.com. If you do not agree to these Terms, you will not be able to access or use the Services. ProvencePrivateTour.com may immediately terminate these Terms or any Service in your behalf or, in general, cease to offer or prohibit the Services or any part thereof at any time and from time to time For any reason whatsoever.
Additional provisions may apply to certain Services, including rules specific to a particular event or to a particular activity or promotion, and these additional provisions will be communicated to you within the framework of the Services concerned. For the purposes of the Services concerned, the Supplementary Provisions shall be added to the Conditions, from which they shall be deemed to be part. The Supplementary Provisions shall prevail over these Conditions in the event of inconsistency in the Services concerned.
From time to time, ProvencePrivateTour.com may make changes to the Terms and Conditions applicable to the Services. Changes will become effective upon posting by ProvencePrivateTour.com, at this location, of the updated Terms or additional rules or conditions modified at the level of the Service concerned. By continuing to access or use the Services after such posting, you consent to be bound by the Terms as amended.
We collect and use personal information within the framework of the Services according to the provisions of the French law of protection of the private life. ProvencePrivateTour.com may provide any claimant or insurer with any necessary information (including your contact information) in the event of a claim, litigation or controversy, which may include an accident, in which you and a Provider Third parties would be involved (including the driver of a transport company), provided that such information or data is necessary for the settlement of the complaint, dispute or controversy.
- The Services
The Services constitute a technology platform for the users of the mobile applications or the Web sites of ProvencePrivateTour.com, which are provided within the framework of the Services (each of which is designated “Application”), to organize and plan And / or logistical services with third party providers independent of said services, including independent third-party language service providers and third-party independent third-party translation services and third-party cultural services providers and third-party independent transport service providers And independent third-party logistics service providers. Unless otherwise agreed by ProvencePrivateTour.com in a separate written agreement with you, the Services are made available to you solely for personal, non-commercial use. YOU ACKNOWLEDGE THAT ProvencePrivateTour.com DOES NOT PROVIDE TRANSPORT OR LOGISTICS SERVICES AND DOES NOT ACCEPT AS A CARRIER AND THAT ALL OF THE TRANSPORT SERVICES OR LOGISTICS SERVICES ARE PROVIDED BY THIRD-PARTY INDEPENDENT PROVIDERS WHO ARE NOT EMPLOYED BY ProvencePrivateTour.com.
Provided that you comply with these Terms, ProvencePrivateTour.com grants you a limited, non-exclusive, non-sublicensable, revocable and non-transferable license to: (i) access and use the Applications on your device For your use of the Services only; And (ii) access to and use of any content, information and related materials that may be made available to you in connection with the Services, in each case solely for your personal, non-commercial use. All rights not expressly granted herein are reserved to ProvencePrivateTour.com.
You may not: (i) remove any copyright, trademark or other proprietary notices from any part of the Services; (Ii) reproduce, modify, prepare derivative works, distribute, license, rent, sell, resell, transfer, publicly display, publicly represent, transmit, broadcast, or otherwise exploit any Services, except as expressly authorized by ProvencePrivateTour.com; (Iii) decompile, reverse engineer or disassemble the Services except as permitted by applicable law; (Iv) insert links, mirror sites or framing of any part of the Services; (V) cause or initiate any program or script for the purpose of retrieving data (scraping), performing indexing, browsing data or, in any event, mining any part of the data Services or, to unduly burden or prevent the operation and / or functionality of any part of the Services; Or (vi) attempt to unauthorized access to, or deterioration of, any part of the Services or related systems or networks.
The Services and all related rights are and will remain the property of ProvencePrivateTour.com. Neither these Terms nor your use of the Services shall be construed as transferring or granting you any right whatsoever to you: (i) the Services or in connection therewith, except for the limited license granted hereunder -above ; Or (ii) use or refer in any way to the name, logos, product and service names, trademarks or service marks of ProvencePrivateTour.com.
- Your use of the Services
To use most of the Services components, you must register and maintain a Personal and Active Services user account (the “Account”). You must be at least 18 years old or legally of age in your jurisdiction (if the age of majority is not 18) to obtain an Account. To register an Account, you will need to submit to ProvencePrivateTour.com certain personal information such as your name, address, mobile phone number and age. You agree to ensure that your Account information remains accurate, complete and up-to-date. In the absence of accurate, complete and up-to-date information in your Account, including an invalid or expired payment method, you may no longer be able to access and use the Services Or ProvencePrivateTour.com may terminate this Agreement with you. You are responsible for all activity that takes place on your Account and you agree to keep the security and confidentiality of your username and password at all times. Unless otherwise authorized in writing by ProvencePrivateTour.com, you may only have one Account.
Conditions to be fulfilled and conduct of the user.
The Service is not open to persons under 18 years of age. You may not authorize third parties to use your Account and you may not allow anyone under the age of 18 to receive transportation or logistics services from third party providers unless you are accompanying them. You may not assign or, in any event, transfer your Account to any other person or entity. You agree to abide by all applicable laws when using the Services, and you may use the Services only for lawful purposes (eg, the transport of illegal or dangerous materials is prohibited). As part of your use of the Services, you will not cause any inconvenience, annoyance, nuisance or property damage, whether with regard to the Third Party Provider or any other party. In some cases you may be required to provide proof of your identity to access or use the Services and you agree that access to or use of the Services may be denied if you refuse to provide proof of your identity .
Sending text messages.
By creating an Account, you agree that the Services may send you information (SMS) messages in the normal course of business arising from your use of the Services. You can choose not to receive text messages (SMS) from ProvencePrivateTour.com at any time by sending an email to contact@ProvencePrivateTour.com stating that you no longer wish to receive such messages and the number The mobile device on which you receive the You acknowledge that exercising your option to withdraw text messaging service (SMS) may affect the use of the Services.
ProvencePrivateTour.com may, at its sole discretion, create promotional codes that may be used to obtain Account credits, or other functions or benefits related to the Services and / or Services of a third party Provider, subject to any provision Added by ProvencePrivateTour.com on a case-by-case basis for promotional codes (the “Coupon Codes”). You agree that the Promotional Codes: (i) are to be used legally by the public for which they are intended and for the purposes intended; (Ii) may not be duplicated, sold or transferred in any way, or made available to the public in general (whether posted on a public forum or otherwise) unless expressly authorized by ProvencePrivateTour.com; (Iii) may be deactivated by ProvencePrivateTour.com at any time for any reason without liability of ProvencePrivateTour.com; (Iv) may only be used in accordance with the specific conditions established by ProvencePrivateTour.com for each Promo Code; (V) are invalid to receive cash; And (vi) may expire before being used. ProvencePrivateTour.com reserves the right to decline or reduce credits or other functions or benefits obtained through the use of Promotional Codes by you or any other user in the event that ProvencePrivateTour.com deems or Use or redemption of the Promo Code has occurred in a manner that is erroneous, fraudulent, illegal or contrary to the conditions applicable to the Promo Code or these Terms. The “Champagne included” is exclusively offered after online payment.
Content provided by the user.
From time to time, ProvencePrivateTour.com may, at its sole discretion, permit you to submit, download to the server, publish or otherwise make available to ProvencePrivateTour.com via the Services Content and textual, audio and / or visual information, including comments and feedback on the Services, the initiation of requests for assistance and the submission of responses or achievements in the context of competitions and Promotions (“User Content”). Any User Content that you submit remains your property. However, by submitting User Content to ProvencePrivateTour.com, you grant to ProvencePrivateTour.com a worldwide, perpetual, irrevocable, royalty-free, royalty-free, license with the right to sublicense, use, Copy, modify, create derivative works, distribute, publicly display, publicly represent and otherwise exploit, in any way, such User Content in all formats and all distribution channels currently known or to be designed Successively (including within the framework of the Services and the activity of ProvencePrivateTour.com as well as on sites and in the framework of third party services), without further notice to you or your consent, and without any requirement To make a payment to yourself or any other person or entity.
You represent and warrant that: (i) you are the sole and exclusive owner of all User Content or have all rights, licenses, consents and disclaimers to grant to ProvencePrivateTour.com the license to the User Content As set out above; And (ii) neither the User Content nor the fact that you have submitted, uploaded to the server, published or otherwise made available such User Content or even use by ProvencePrivateTour.com User Content as granted herein shall not infringe, infringe or infringe the intellectual property or proprietary rights of any third party, or any publicity or privacy rights, Nor will it give rise to any violation of any applicable law or regulation.
You agree not to provide User Content that is defamatory, contains slanderous writings, incites hatred, violence, is obscene, pornographic, illegal or, in any event, offensive, and Judged by ProvencePrivateTour.com in its sole discretion whether or not such material is subject to legal protection. ProvencePrivateTour.com may, but is not obligated to, review, monitor or remove User Content at the sole discretion of ProvencePrivateTour.com and at any time and for any reason without notice to you .
Network access and devices.
It is your responsibility to obtain access to the data network used to use the Services. Fees and charges for the data and SMS traffic of your mobile network may apply if you access or use the Services from a wireless device, in which case you will be liable for such charges and tariffs. It is your responsibility to equip you and update the compatible hardware or devices required to access and use the Services and Applications and any updates thereto. ProvencePrivateTour.com does not warrant that the Services or any part thereof may be used on any particular hardware or device. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
You understand that the use of the Services may incur charges for goods or services you receive from a Third Party Provider (the “Fees”). After you receive goods or services obtained using the Service, ProvencePrivateTour.com will facilitate the payment of the corresponding Fees by acting on behalf of the Third Party Provider as a limited collection agent of that Third Party Provider. The payment of the Charges made in this way will be considered as a payment directly made by you to the Third Party Provider. Fees will include applicable taxes if required by law. The fees you pay are final and do not give rise to reimbursement, unless ProvencePrivateTour.com decides otherwise. You retain the right to request lower fees from a Third Party Provider for the goods or services you receive from the Third Party Provider at the time you receive the goods or services. ProvencePrivateTour.com will therefore respond to any request from a Third Party Provider to modify the Charges for a given good or service.
All Fees are immediately due and payment will be facilitated by ProvencePrivateTour.com using the preferred method of payment you have designated in your Account, following which ProvencePrivateTour.com will send you a receipt by mail. If your primary method of payment as indicated in your Account is found to have expired, being invalid or, in any event, impossible to debit, you agree that ProvencePrivateTour.com may, as agent of The Third Party Provider, use the second method of payment indicated in your Account.
Regarding the relationship between you and ProvencePrivateTour.com, ProvencePrivateTour.com reserves the right, at any time and at the sole discretion of ProvencePrivateTour.com, to disable, delete and / or revise Costs of any goods or services or all of them obtained by using the Services. In addition, you acknowledge and agree that the Fees applicable in certain geographic areas may increase substantially during peak periods. ProvencePrivateTour.com will use reasonable efforts to notify you of any applicable Fees, provided that you will be responsible for any Expenses incurred in connection with your Account, whether or not you are aware of such Fees or their amounts. ProvencePrivateTour.com may periodically provide to certain users promotional offers and discounts that may involve the allocation of different amounts for equal or similar goods or services obtained using the Services and you agree that such promotional offers and discounts, Unless they have been made available to you, will not affect your use of the Services or the Fees charged to you. You may choose to cancel your request for goods or services from a third party Provider at any time prior to the arrival of such third party Provider, in which case a cancellation fee may be charged to you.
This payment formula is intended to fully compensate the Third Party Provider for the goods or services provided. No part of your payment is qualified as gratuity or gratuity to the Third Party Provider by ProvencePrivateTour.com. Any statements by ProvencePrivateTour.com that tips are “optional” “not required” and / or “included” in the payments you make for the goods or services provided is not intended to suggest that ProvencePrivateTour.com Brings any additional amount outside of those described above to the Third Party Provider. You understand and agree that if you are free to offer an additional amount as a gratuity to any Third Party Provider providing you with the goods or services obtained through the Service, you are under no obligation to do so. Tips are optional. Upon receipt of goods or services obtained by you using the Service, you will have the opportunity to give an appreciation of your experience and to leave additional comments regarding the Third Party Provider.
Repair or maintenance costs.
You will be responsible for the cost of repairing the damage or necessary maintenance of the Third Party Provider’s vehicles and property arising from the use of the Services via your Account to the extent that it exceeds the damages due to normal “wear and tear” And the maintenance normally required (“Repair or Maintenance”). In the event that a third party Service Provider notifies you of the need for Repair or Maintenance, and such Repair or Maintenance request is acknowledged by ProvencePrivateTour.com, at ProvencePrivateTour.com’s discretion, ProvencePrivateTour.com reserves the right To facilitate the payment of the reasonable cost of such Repair or Maintenance on behalf of the Third Party Provider using the method of payment indicated in your Account. The said amounts will be transferred by ProvencePrivateTour.com to the Third-Party Provider concerned and will not give rise to a refund.
- Exclusion; Limit of liability; compensation.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. ProvencePrivateTour.com DISCLAIMS ANY CERTIFICATE AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, EXPRESSLY STATED INTO THIS TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. MORE, ProvencePrivateTour.com DO NOT DELIVER ANY CERTIFICATE, WARRANTY OR INSURANCE CONCERNING THE RELIABILITY, PUNCTUALITY, QUALITY, ADEQUACY OR AVAILABILITY OF THE SERVICES OR ANY PROPERTY OR SERVICE ARISING OUT OF THE SERVICES, OR THAT THE FUNCTIONING SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. ProvencePrivateTour.com DOES NOT WARRANT THE QUALITY, APPROPRIATE CHARACTER, SAFETY OR CAPACITY OF THIRD PARTY SERVICE PROVIDERS. YOU ACCEPT THAT THE RISKS ARISING OUT OF THE USE OF THE SERVICES AND ANY WARRANTY OR SERVICE IN CONNECTION WITH THE LATTERS, WILL BE YOU IN FULL AND ARE YOU ONLY YOURSELF, TO THE FULLEST EXTENT GIVEN BY APPLICABLE LAW.
LIMITATION OF LIABILITY.
ProvencePrivateTour.com SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF DATA, BODILY OR RELATED DAMAGES RELATED TO OR RELATING TO ANY USE OF THE SERVICES OR, WHATSOEVER, ARISING OUT, EVEN IF ProvencePrivateTour.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ProvencePrivateTour.com SHALL NOT BE LIABLE FOR ANY DAMAGES, OBLIGATIONS OR LOSSES ARISING OUT OF: (i) WHATSOEVER YOU USED THE SERVICES OR YOU ARE LIABLE TO YOU OR IMPOSSIBLE FOR YOU TO HAVE ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF ProvencePrivateTour.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ProvencePrivateTour.com WILL NOT BE LIABLE FOR ANY DELAY OR INEXECUTION, WHICH MAY BE DUE TO CAUSES EXEMPTING FROM REASONABLE CONTROL OF ProvencePrivateTour.com. YOU ACKNOWLEDGE THAT THIRD PARTY SERVICE PROVIDERS PROVIDING TRANSPORT SERVICES SOLICITATED UNDER CERTAIN APPLICATION MARKS MAY PROVIDE COVOITURING SERVICES OR TRANSPORT SERVICES FROM INDIVIDUALS TO PARTICULARS WITHOUT LICENSING OR PROFESSIONAL LICENSES TO DO SO. IN NO EVENT WILL THE TOTAL LIABILITY OF ProvencePrivateTour.com FOR DAMAGES, LOSSES AND CAUSES OF ACTION WILL EXCEED THE AMOUNT OF FIVE HUNDRED EURO (EUR 500).
YOU MAY USE THE SERVICES OF ProvencePrivateTour.com TO SOLICIT AND PROVIDE TRAVEL, PROPERTY SERVICES OR LOGISTICS SERVICES TO THIRD PARTY PROVIDERS BUT YOU AGREE THAT ProvencePrivateTour.com HAS NO RESPONSIBILITY AND SHALL RESPOND YOU OF ANY TRANSPORT, GOODS OR LOGISTICS SERVICE PROVIDED BY THIRD PARTY PROVIDERS, EXCEPT AS EXPRESSLY SET FORTH HEREIN.
THE LIMITATIONS AND EXCLUSIONS OF THIS SECTION 5 DO NOT PREVENT LIMITATION OF LIABILITY OR AMEND ANY RIGHT BECOMING YOU AS A CONSUMER WHO CAN NOT BE EXCLUDED UNDER THE APPLICABLE LAW.
You agree to indemnify and hold harmless ProvencePrivateTour.com and its directors, officers, employees and agents against all and any and all actions, demands, losses, liabilities and expenses (including, without limitation, Lawyers) related to or related to: (i) your use of the Services or goods or services obtained through your use of the Services; (Ii) a breach or breach by you of any of these Terms; (Iii) use by ProvencePrivateTour.com of your User Content; Or (iv) a breach by you of the rights of any third party, including Third Party Providers.
Any change of date or content can not be guaranteed and will be subject to availability. Any request for cancellation or change must be received by email at contact@ProvencePrivateTour.com. From booking day to 15 days before service, refund 90% of your payment. Between 14 and 8 days 75% refund of your payment. Between 7 and 2 days 50% refund of your payment. Less than 48 hours no refund.
When our service providers have to purchase tickets in advance and pay for it in the event of cancellation, we will keep the amount paid for these tickets. The conditions will be similar for the reason of strike.
Any interruption of the tour during its delivery, at the request of the customer, will not give rise to any refund.
If the tour or part of the tour can not be carried out due to weather conditions, it will not be refunded.
Every effort is made to provide photos that give the customer an insight into the services offered. These photos are intended to indicate the type or level of comfort and are not contractual.
ProvencePrivateTour.com can not be held responsible for the loss or theft of personal belongings and luggage and can not guarantee the return of personal belongings and baggage left in vehicles or elsewhere.
It is the responsibility of the customer to verify that he / she is in possession of the necessary documents for his / her stay. No reimbursement will be granted in case of lack or loss of necessary documents.
- Applicable law; Arbitration.
Except as otherwise specified in these Terms, these Terms and Conditions shall be governed exclusively and construed in accordance with French law, excluding its conflict of laws rules. The 1980 Vienna Convention on the International Sale of Goods (CISG) does not apply. Any dispute, dispute, claim or controversy arising out of or in any way related to or relating to the Services or these Terms, including its validity, interpretation or application (all referred to as “Litigation”) shall be , Which must be submitted to the amicable settlement procedure under the International Chamber of Commerce’s Mediation Rules (the “ICC Mediation Rules”). If the dispute is not settled within sixty (60) days of a request for a friendly settlement made under the said ICC Mediation Rules, the said Litigation may be referred and shall be settled exclusively and definitively by arbitration In accordance with the International Chamber of Commerce Arbitration Rules (the “ICC Arbitration Rules”). Excluded are provisions relating to emergency arbitration under the ICC Rules of Arbitration. The Litigation shall be settled by one (1) arbitrator to be appointed in accordance with the ICC Rules. The seat of mediation and arbitration will be in Paris, France. The language of the mediation and / or arbitration will be French, unless you do not speak French, in which case mediation and / or arbitration will take place in both French and your mother tongue. The existence and content of mediation and arbitration proceedings, including documents and submissions by the parties, correspondence with the International Chamber of Commerce and correspondence from the Ombudsman, as well as correspondence, ordinances and Arbitration awards made by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to a third party without the express written consent of the other party, unless: (i) disclosure to the third party is reasonably required in the Context of the conduct of the mediation or arbitration proceedings; And (ii) the third party undertakes in writing and unconditionally to be bound by the confidentiality obligations set forth herein.
- Other provisions
ProvencePrivateTour.com may deliver notices by means of a general notice on the Services, by e-mail to your e-mail address in your Account or by written communication sent to your address as indicated in your Account. You can send notices to ProvencePrivateTour.com by writing to ProvencePrivateTour.com.
You may not assign or transfer these Terms, either in whole or in part, without the prior written consent of ProvencePrivateTour.com. You give Your consent to ProvencePrivateTour.com to assign or transfer these Terms, in whole or in part, including to: (i) a subsidiary or affiliate; (Ii) an acquirer of the equity, business or assets of ProvencePrivateTour.com; Or (iii) a successor in connection with a merger. No joint venture, partnership, employment or principal-agent relationship exists between you, ProvencePrivateTour.com or any third party Provider as a result of the contract between you and ProvencePrivateTour.com for the use of Services
If any provision of these Terms is deemed unlawful, invalid or unenforceable, in whole or in part, by virtue of any law, such provision or part thereof shall be deemed, to that extent, not to be part of this Agreement But the legality, validity and enforceability of the other provisions of these Terms and Conditions shall not be affected thereby. In such a case, the parties shall replace the unlawful, invalid or unenforceable provision or part of the provision with a valid and enforceable provision or part thereof that has, to the maximum extent possible, a similar effect to the illegal provision or part thereof , Invalid or unenforceable, given the content and purpose of these Terms. These Terms constitute the entire agreement and understanding between the parties with respect to the subject matter hereof and supersede all prior or contemporaneous agreements or commitments relating to the same subject matter. In these Terms, the terms “including”, “including in it” and “included” mean “including, but not limited to”.
General Conditions of Sale bus rental with driver
Article 1 – Object and scope
The present contract is applicable to non-urban public road transport of persons, in internal transport, for any occasional collective service, carried out by a carrier by means of one or more coaches. The conditions under which these services are performed, including the applicable prices, must ensure a fair remuneration of the carrier to cover the actual costs of the service performed under normal conditions of organization, safety, quality, compliance with regulations and in accordance with the provisions of Law No. 82-1153 of 30 December 1982, in particular Articles 6 to 9, as well as texts adopted for its application. Thus, transport operations must under no circumstances be conducted under conditions that are incompatible with the regulation of working and safety conditions. This contract regulates the relations of the client and the carrier. It applies automatically, in whole or in part, in the absence of contrary written or different written stipulations between the parties.
Article 2 – Definitions
For the purpose of this contract, the term “principal” means the party concluding the transport contract with the carrier. The principal may be the recipient of the transport or the intermediary responsible for organizing the transport for the beneficiary; “Carrier” means the company retained during the tender and with which you will be engaged, regularly entered in the register of public road transport companies of persons, which undertakes, under the contract, to forward, in the conditions referred to in Article 1, for a fee, a group of persons and their baggage, from a defined place to another defined place; “Driver” means the person who drives the bus or who is on the coach as part of the service to take over from his colleague; “Crew member” means the person responsible for assisting the driver or performing duties as a flight attendant, steward or guide; “Passengers” means persons who board the coach with the exception of the driver; “Service” means the occasional collective service, which includes the provision of a bus for the exclusive use of a group or groups of at least ten persons. These groups are constituted prior to their care; “Public transport of children” means transport principally organized for persons under eighteen years of age; ‘Initial care’ means the moment when the first passenger starts to board the bus; “Final removal” means the moment when the last passenger finishes getting off the bus; “Period of availability” means the time elapsing between the moment when the coach is made available to the payer and the time when the carrier regains his freedom of use. The duration of provision includes the time taken to pick up and drop off passengers and their luggage, which varies according to the nature of the service; ‘Intermediate stopping points’ means places other than the initial pick-up point and the final pick-up point, where the coach must stop at the request of the originator when the contract is concluded; ‘Timetables’ means the timetables defined in accordance with normal traffic and transport conditions, ensuring compliance with safety requirements and social regulations relating to drivers’ driving and rest times; ‘Itinerary’ means the itinerary left on the carrier’s initiative, unless specifically requested by the ordering party, provided that he informs the carrier of this before the start of the service; “Baggage” means the identified goods carried on board the coach or its trailer and belonging to the passengers; “Checked baggage” means baggage carried in the hold or trailer of the coach; “Baggage” means the baggage that the passenger keeps with him.
Article 3 – Information and documents to be provided to the carrier
Prior to placing the coach (es) at the disposal of the group constituted, the originator provides the carrier with the following information in writing, or by any other method allowing for memorization. Dates, times and itineraries: the date, time and place of the beginning and end of the bus; the date, time and place of initial pick-up of the passengers and the date, time and place of their final removal; the date, time and location of intermediate stopping points; where applicable, the imposed route. Composition of the group to be transported: the maximum number of persons making up the group; the maximum number of people with reduced mobility, including the number of people in wheelchairs; the maximum number of persons under the age of eighteen for a public transport of children and the number of accompanying persons. Nominal list of passengers: By ministerial decree, a list of names (last name, first name) of the passengers present in the public transport vehicle is mandatory since July 3, 2009 for transport outside the perimeter constituted by the department of care of the group and the neighboring departments. In the context of child transport, the list must also include the telephone number of a person to contact for each child transported. The establishment of this list is the responsibility of the customer who must give it to the driver upon departure. Nature of baggage: Approximate overall weight and volume; potential preciousness and fragility; other possible specificities. Means of communication: telephone numbers allowing the carrier to reach the customer at any time (twenty-four hours a day, seven days a week).
Article 4 – Characteristics of the coach
Each coach made available to the customer by the carrier must be: in good working order and comply in all respects with the regulatory technical obligations; adapted to the distance to be covered, to the characteristics of the group and to the possible requirements of the client; consistent with the weight and volume of the baggage. Passengers are responsible for the damage caused by the bus. Any damage noted inside the coach and caused by passengers will be billed to the customer. The customer is obliged to note and inform the driver of the coach if degradations were noted before the departure of the trip. The company reserves the right to see damage also once the vehicle returned to our garage until the next rental.
Article 5 – Safety on the coach
The maximum number of persons that may be transported may not exceed the number entered on the management certificate or the purple card. The carrier is responsible for the safety of transportation, including during each climb and descent of the bus passengers. The driver takes the necessary measures for safety and gives instructions to passengers, who must respect them. Stops are left to the initiative of the carrier or the driver to meet the safety and social regulations regarding driver’s driving and rest times, or other necessities. For coaches whose seats are equipped with safety belts, the carrier informs passengers of the obligation to wear this equipment. Except for exceptions provided for in the Highway Code, the wearing of the belt applies to every passenger, adult and child. In the case of an accompanied group, the carrier and the driver must know the names of the persons with organizational or supervisory responsibilities, the nature of which must be specified. These persons designated as responsible must know the conditions of organization of the transport agreed with the carrier and hold the list of the persons composing the group. The client must arrange for this information to be communicated to them before the transport begins. At the request of the client, the driver gives information on safety measures and safety devices, which is adapted to the nature of the service and the passengers, before departure. If the coach is equipped, the tilting seat, said conveyor seat, is only reserved for a driver or a crew member. Except in the case of legal derogations, the transport of dangerous goods is prohibited in coaches. If a derogation applies, the client informs the carrier. Specifically concerning public transport of children: The driver must: ensure the presence of the regulatory pictograms of the child transport signal; it is essential to use the distress signal when the bus stops when the children get on or off; use protective measures appropriately in case of prolonged bus stop. The client must: ensure that the persons designated as responsible have the necessary knowledge of security for the public transport of children; ask the persons designated as responsible to provide the safety instructions to be applied (danger around the coach, the obligation to remain seated …), in particular that concerning the compulsory wearing of the safety belt, and to ensure that they are respected; give instructions to the persons designated as responsible to count the children one by one during each climb and descent of the coach; take care to distribute the coaches in liaison with the driver, in particular according to the safety requirements.
Article 6 – Luggage
The carrier is not responsible for checked baggage. This luggage must be labeled by its owner. In case of loss or damage of baggage in the hold, no compensation can be claimed by the client or other passengers of the group transported. The carrier, or his agent-driver, reserves the right to refuse baggage whose weight, dimensions or nature do not correspond to what was agreed with the client, as well as those he considers harmful. to transport safety. Hand luggage, which the passenger retains custody, remains under his full responsibility. Prior to the performance of the service, the client informs each passenger of the above provisions, particularly with regard to the keeping of hand luggage and the absence of compensation for baggage in the hold. At the end of the transport, the principal, his representative and the passengers are obliged to make sure that no object has been left on the coach. The carrier is not responsible for any damage or theft of anything that may have been left behind.
Article 7 – Public broadcasting of music or projection of an audiovisual work
The public broadcast in a coach of musical, cinematographic, television or personal recordings must be the subject of a prior declaration and be authorized by the copyright holders.
Article 8 – Remuneration for transport and ancillary and complementary services
The remuneration of the carrier includes the price of the transport stricto sensu, which includes in particular the remuneration of the driver (s), that of the additional and complementary services, to which are added the expenses related to the establishment and the administrative and computer management of the contract of transport, as well as any tax related to the transport and, or, any right whose collection is charged to the carrier. The price of transport is also established according to the type of coach used, its own equipment, any additional equipment, the number of places offered, the desired volume of bunkers, the distance of transport, special features and constraints. of circulation. Any ancillary or supplementary service is remunerated at the agreed price. This is the case in particular: long-term parking on a site; air, rail and sea transfers of the driver (s) in case of long period of inactivity; complementary maritime (ferries) or rail (tunnel) transport; Any modification of the initial contract of carriage attributable to the principal, as provided for in Article 12, entails an adjustment of the carrier’s remuneration conditions. This remuneration may also be modified if an unforeseen event occurs. The initially agreed transport price is revised in the event of significant variations in the transport company’s expenses, which are due to conditions external to the latter, such as the price of fuel, which the plaintiff justifies by all means.
Article 9 – Terms of conclusion and payment of the contract
The contract is deemed concluded only after receipt of the quote / contract sign and / or electronic validation on the quote also called “Online confirmation of your reservation”. The balance of the price of the transport, additional and complementary services, is exigible before the beginning of the service. When the carrier consents to the payer of the payment deadlines, the purchase order, the contract or the invoice mention the date on which the payment must occur. All orders automatically imply acceptance of these terms and conditions of sale. Any contrary conditions that may be stipulated by the buyer in his own general conditions of purchase, in his order forms, in his correspondence, we are unenforceable and deemed unwritten to us. The only valid information when applying your order are those that are stipulated on the signed order form. All other information, oral or written, is only indicative and can not engage us. Any modification of the initial order must be made in writing prior to the performance of the service and will therefore be the subject of a new purchase order. The only valid information when applying your order are those stipulated in the signed order form. All other information, oral or written, is only indicative and can not engage us. Any delay in payment, after formal notice remained ineffective, automatically entails the payment of penalties of an amount at least equivalent to one and a half times the legal rate, as defined in Article L. 441-6 of the Commercial Code, without prejudice to the repair, under the conditions of common law, of any other damage resulting from this delay. The total or partial non-payment of an invoice at a single time entails, without formality, the forfeiture of the term resulting in the immediate payment of the settlement, without notice, of all amounts due, even in the long term, on the date of this breach and authorizes the carrier to require payment in cash before the execution of any new transaction. In case of non-payment of a due date at the agreed term, and in case of non-compliance with any of the obligations provided for in these general conditions of sale the service will not be performed, that right and without any formality , the installments paid to us remain acquired as first damages.
30% down payment upon acceptance of the quote more than 30 days before departure
100% of the service is less than 30 days before departure.
Article 10 – Termination of the contract of carriage
When, before departure, the client terminates the contract, he must inform the carrier by registered letter with acknowledgment of receipt. A fixed compensation will be due to the carrier equal to: 30% of the price of the service if the cancellation intervenes more than 30 days before the departure; 50% of the price of the service if the cancellation takes place between 30 and 14 days before departure; 70% of the price of the service if the cancellation takes place between 13 and 7 days before departure; 100% of the price of the service if the cancellation occurs less than 7 days before departure. In the event of termination by the carrier, the client is entitled to immediate reimbursement of sums paid.
Article 11 – Performance of the contract of carriage
The client agrees that the carrier subcontracts the service to another public road carrier of persons. The carrier thus sent will be responsible for all the obligations arising from the contract.
Article 12 – Modification of the contract of carriage in progress
Any new instruction from the client for the purpose of modifying the initial conditions of execution of the transport in progress must be confirmed immediately to the carrier in writing or by any other means allowing the memorization. The carrier is not obliged to accept these new instructions, especially if they are such as to prevent him from honoring the transport commitments initially made. He must immediately notify the client in writing or by any other means by allowing the memorization. Any modification to the contract may result in a readjustment of the agreed price.
Article 13 – Unforeseen Events
Departure and arrival times as well as itineraries are mentioned for information only and may be modified by the carrier if the circumstances so require for reasons of legislation, security, fortuitous event or force majeure. No compensation or refund will be granted to the customer in these circumstances. The customer can not claim any compensation if the cancellation of the contract, because of the carrier, is imposed by circumstances of force majeure, reasons related to the safety of travelers or any reason beyond the control of the carrier. If the trip had to be changed in case of fortuitous event or force majeure no refund or compensation will be granted to the customer. For purchase orders signed at a price agreed between the carrier and the principal more than one month before departure, the carrier may very exceptionally have to change its price up to 1 month before the departure date. beginning of the service, according to economic events modifying the cost price of the service (increase in the price of fuel …). In this case the carrier will make another offer to the client, who will be free to accept or reject it. In the event of a refusal, the order form will be canceled and the carrier will immediately refund the sums already paid. The client can not claim any other compensation as a result of this cancellation.
Article 14 – Delays
The carrier can not be held responsible for delays due to events beyond its control (for example: mechanical breakdowns, traffic jams, accidents, strikes, weather conditions, deviations, the fact of one or more passengers, the fact of a third, any fortuitous event or force majeure) or dictated by the need to ensure the safety of the persons transported. No compensation or refund will be granted to the customer in these circumstances. In the event of delay at an airport, at a railway station or any other place of meeting the possible costs of hotel, restaurant, train, taxi or any other expenses consecutive to this delay, will not be taken care of by our company. If the customer decides on his own to use other means of transport than those proposed on his quote, for whatever reason, he can not claim any compensation.
Article 15 – Formalities
For travel abroad, each participant is invited to learn about and comply with current police and customs laws. The carrier can not be held responsible for any violation of these rules.
Article 16 – Claims
Any complaint must reach us by registered letter with acknowledgment of receipt, within eight days after the execution of the order. Beyond, no claim or dispute can no longer be formulated, reimbursed or compensated.
Tour Guides France
Siret : 90360151600011
20 rue Beauséjour
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